Legal Notice / Complaints

First Personal Injury Limited is a trading name for Jefferies LLP. Jefferies LLP is registered in England and Wales with company number OC309931 Regulated by the Solicitors Regulation Authority. VAT number 588703887.

Please be aware, the content of this site is for general information purposes only. It does not constitute professional advice (legal or otherwise) and should not be used as such.

By using this site, you do not form a contract for services between First Personal Injury and yourself.

We take every care to keep the content of our website accurate and up to date but no warranties are expressed or implied.

We cannot accept responsibility for actions you may take based on the information contained within this site.

First Personal Injury
Ashley House
Ashley Road
Altrincham
Cheshire WA14 2DW

email info@firstpersonalinjury.co.uk

Please note that with your consent Jefferies LLP may refer you case to other selected Solicitors to deal with.

Complaints

At First Personal Injury, we are committed to providing a quality service. Our aim is to settle your claim as quickly and efficiently as possible. To do this we need your assistance and would ask you to respond to queries and provide documentation requested as soon as possible. Please also make sure that we always have a contact number for you. We will keep you updated regularly as to the progress of your case. At this early stage however it is not possible to give you an accurate indication of the length of time your case will take. If liability is not in issue and your opponents Solicitors or Insurance Company deal with your case speedily your claim may be concluded within a year, if the case becomes more complicated or Court Proceedings have to be issued, it could take considerably longer. The length of time your case will take can also be affected by the type of injury you have sustained, if any, and the length of your recovery.

Please read the following paragraphs carefully as they contain important information that we are required by the Solicitors Regulation Authority to give you before we begin to act for you. Jefferies LLP is regulated by the SRA and subject to the Solicitors Code of Conduct, which can be found at www.sra.org.uk/solicitors/code-of-conduct/

We hope that you will be satisfied with our service; however should you have any complaints regarding our services (including our insurance services) or (if you are required to pay any of our charges) about your bill, please try to resolve this in the first instance with the person handling your case. If your complaint cannot be resolved at this level please contact Michael Jefferies or Monina Ramsden by telephone on (0161) 908 5100, by e-mail on feedback@jefferiessolicitors.com or by post at Ashley House, Ashley Road, Altrincham, Cheshire, WA14 2DW, who will look into the matter further. We have a procedure in place for handling complaints, a copy of which is available on request by telephoning (0161) 908 5100 or e-mailing us on feedback@jefferiessolicitors.com.

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint by writing to the Legal Ombudsman at PO Box 15870, Birmingham B30 9EB, telephoning 0300 555 0333 or e-mailing enquiries@legalombudsman.org.uk. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving our final written response about your complaint.

If your complaint relates to your bill, you can also apply to the Court for an assessment of the bill, but if you do so, the Legal Ombudsman may not deal with your complaint about that bill. If you are required to pay our charges and any part remains unpaid we may be entitled to charge interest. We trust however that you will have no cause to complain about any aspect of our service.

We are committed to promoting equality and diversity in all our dealings with our clients, third parties and employees, and we are required under the Solicitors Code of Conduct to provide a written equality and diversity policy. Please let us know if you would like us to send you a copy of our equality and diversity policy.

We will aim to deal with your claim as quickly and as efficiently as possible. Please help us to help you.