The claims process

Personal accident legal questions

Financial questions

• Can I claim?
  Yes, if you've had an accident in the last three years that wasn't your fault. This could be a road traffic accident where you were the driver, a passenger, a pedestrian, a cyclist or a motorcyclist. Or you may have had a slip, trip or fall when you were out and about. Or you might have had an accident at work. In all these situations, you can make an accident claim. The three year timescale runs once an individual has reached the age of 18 years old. Someone under 18 years old who has an accident still has until they are 21 to make a claim no matter when the accident happened.
• How long does a claim take?
  It depends on the circumstances of your accident claim. A simple claim can be settled in just a few months. A more serious injury will take longer. Our team will advise you. If you've suffered a very serious injury, for example, it will be in your best interests that we take enough time to assess the extent of your medical problems and the care you may need in the future. Whatever your situation, we'll put your interests - now and in the long term - first.
• How much do I have to do?
  We'll handle all aspects of your accident claim so you don't have to. We'll take care of the paperwork and keep you updated on progress all along the way. We can visit you in your own home or at work to discuss your claim. We'll also tell you if you need to attend a medical with a local independent doctor. If you do, we'll include your travel expenses in your claim.
• How do I claim?
  Just email us or request a callback and we'll be in touch without delay. We'll talk through the details of your accident and, if you have a case for compensation, we'll take care of everything for you. We'll explain everything as we do it. We'll also give you the very best chance of winning your claim. After all, we win the vast majority of our cases. We can do the same for you.
• Who deals with my claim?
  We do. We are a team of highly experienced personal injury lawyers and we only specialise in accident claims. We're not a claims management company. We'll deal with you on a one to one basis and give you the very best legal care available. The same applies if you have a small claim for a minor accident or a very significant claim for a life-changing injury.
• Do I need any documents?
  All you need to do is tell us the details about your accident. You can leave the paperwork to us. We'll arrange for any medical reports that might be required. We'll ask you if we need anything.
• Will anyone know I'm claiming?
  Your accident claim is a private matter. No one need know about it except you, us and the party you are claiming against. You can talk to us in confidence to decide whether or not to proceed with a claim. We will always respect your privacy.

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