... because we understand
At First Personal Injury, we are committed to providing a quality service.
We hope that you will be satisfied with our service; however should you have any complaints regarding our services (including our insurance services) or (if you are required to pay any of our charges) about your bill, please try to resolve this in the first instance with the person handling your case. If your complaint cannot be resolved at this level please contact Michael Jefferies or Monina Ramsden immediately by telephone on (0161) 908 5100, by e-mail on email@example.com or by post at
First Personal Injury, The Triangle, 8 Cross Street, Altrincham, Cheshire, WA14 1EQ, who will look into the matter further.
We will aim to contact you as quickly as possible either by letter or by telephone and will do so within seven days of notice of your complaint to confirm that we will investigate the matter further. We will return to you if necessary for more information but will investigate the matter and contact you with our findings within four weeks of our investigation commencing.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman, you can ask the Legal Ombudsman to consider the complaint by writing to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ telephoning 0300 555 0333 or emailing firstname.lastname@example.org. The Legal Ombudsman investigates complaints about service issues with Solicitors. The Legal Ombudsman expects complaints to be made to them within six years of the date of the act or omission about which you are concerned or within three years of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
However, please note that from 1 April 2023 these time limits are changing. From the 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same
The Solicitors Regulation Authority can help you if you are concerned about our behaviour https://www.sra.org.uk/consumers/problems/. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
If your complaint relates to your bill, you can also apply to the Court for an assessment of the bill, but if you do so, the Legal Ombudsman may not deal with your complaint about that bill. If you are required to pay our charges and any part remains unpaid we may be entitled to charge interest. We trust however that you will have no cause to complain about any aspect of our service.
First Personal Injury is regulated by the Ministry of Justice in respect of regulated claims management activities, the registration is recorded on the website www.claimsregulation.co.uk under Authorisation number CRM28632. First Personal Injury is authorised and regulated by the Solicitors Regulation Authority (SRA) and is subject to the Solicitors Code of Conduct details of which can be found here. You are free to consult another Solicitor of your choice.
Please be aware that the content of this site is for general information purposes only. It does not constitute professional advice (legal or otherwise) and should not be used as such.
By using this site, you do not form a contract for services between First Personal Injury and yourself.
We take every care to keep the content of our website accurate and up to date but no warranties are expressed or implied.
We cannot accept responsibility for actions you may take based on the information contained within this site.
First Personal Injury The Triangle 8 Cross Street Altrincham Cheshire WA14 1EQ